Voicemail
Support
For account help, sending or playback problems, permissions, notifications, or other app questions, email support@universals.co.
Include useful details. Tell us what you expected, what happened, your iPhone and iOS version, the Voicemail app version and build shown in Settings, and the approximate time of the problem. Do not email recordings, verification codes, or another person's private information.
Permissions
Open Voicemail → Settings to review Microphone, Speech Recognition, Contacts, and Notifications. If a permission is off, tap it to open iOS Settings. Microphone access is required to record. Other permissions enable contact matching, transcripts, playback highlighting, and alerts.
Sending
A message may briefly show a sending indicator while its recording uploads and delivery is confirmed. Keep the app connected to the internet. If delivery fails, use the retry control in the conversation. Do not repeatedly record the same message while a send is pending.
Playback
If audio does not start, confirm that the device has an internet connection and that audio is not being routed to a disconnected Bluetooth device. Voicemail is designed to continue active playback when the screen locks. Incoming calls and other apps may interrupt audio.
Account and Data
You can delete your account from Voicemail → Settings → Delete Account. For privacy questions or data requests, email privacy@universals.co. Read the Voicemail Privacy Policy for details.
Safety
Use the in-app report and block controls for abusive messages or accounts. You may also email support@universals.co with the subject “Voicemail Safety.” Do not rely on Voicemail for emergencies or time-sensitive communications. Contact local emergency services if someone is in immediate danger.